DELIVERY
How long will it take to receive my order?
Orders enter processing within 1–2 business days, then spend another 3–5 business days in courier transit. All in, your order should reach you within 4–7 business days. Full details are available on our Shipping Policy page.
Is there a delivery fee?
Nope. Standard shipping on every order within the United Kingdom is completely free of charge. Head to our Shipping Policy page for more info.
Do you deliver internationally?
At the moment, Homvelina ships to UK addresses only. International delivery isn't offered right now.
Can I track my order?
Yes. As soon as your order has been dispatched, we'll send you an email with a tracking number. Use it to follow your parcel's progress on our tracking page.
RETURNS & REFUNDS
What is your return policy?
Items can be returned within 30 days of delivery. Products need to be unworn, unused, and sent back in their original packaging in the same state they arrived in.
What should I do if my item is damaged or defective?
If your product turns up faulty or damaged, drop us a line at support@homvelina.com and include photos of the item and its packaging. We'll organise a free replacement and take care of all return shipping costs.
How quickly will I receive my refund?
Once your return has arrived and been approved, refunds go through within 7 business days. The money goes back to the original payment method, though your bank may need a bit of extra time to post it to your account.
Do you charge restocking fees?
No. Homvelina never charges restocking fees on returned products.
EXCHANGES & ORDER MODIFICATIONS
Can I exchange a product?
Yes, exchanges are no problem. Reach out to our customer service team with your request. You'll need to send back the original product first, and once we've received it, we'll ship the replacement.
Can I cancel my order?
You can cancel an order any time before it's shipped. After dispatch, cancellation is no longer an option — you'd need to go through our standard returns process instead.
Can I change my order after placing it?
Changes are only possible until your order ships. If something needs adjusting, contact us as soon as possible at support@homvelina.com. Once the parcel has left our warehouse, we can no longer make changes.
PAYMENTS & SECURITY
What payment methods do you accept?
We take a range of secure payment options, including all major credit and debit cards and digital wallets like PayPal, Apple Pay, and Shop Pay. Payment icons are shown at the bottom of our website, and full details live in our Billing Terms & Conditions.
Is my payment information secure?
Absolutely. All transactions run through SSL encryption and we fully comply with PCI DSS security standards. Your full card details are never kept on our servers.
PRODUCTS & SIZING
How do I find my size?
Every product page includes a detailed sizing guide to help you pick the right fit. If you're still not sure, our customer service team is happy to give you tailored recommendations.
What happens if an item is out of stock?
Products that aren't currently available are clearly labelled on the site. You can sign up for a restock alert on the product page and we'll let you know the moment the item is back.
STILL HAVE QUESTIONS?
Didn't find what you were looking for? Get in touch with our customer service team — we're happy to help.
REACH OUT TO US
HOMVELINA
Address: 14 High St, Droitwich WR9 8EW, United Kingdom
Phone: +44 7451258367
Email: support@homvelina.com
Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.