Shipping policy
WHERE WE DELIVER
Homvelina delivers to addresses in the United Kingdom only. International shipping isn't offered at this time.
DELIVERY TIMES AND PROCESSING
Your overall delivery window works out to: Order Processing + Shipping Transit
We partner with trusted UK couriers to make sure your parcel arrives safely and on time.
| Stage | Duration |
|---|---|
| Order Processing | 1–2 business days (Mon–Fri) |
| Courier Transit | 3–5 business days (Mon–Fri) |
| Total Estimated Delivery | 4–7 business days |
Daily Cut-Off Time: Any order placed before 2:00 p.m. GMT enters processing the same day. Orders received after this time or over the weekend will start processing on the next business day.
Every order goes through quality checks and packaging before being dispatched, and that step is built into the processing time.
SHIPPING COSTS
| Destination | Shipping Method | Estimated Arrival | Price |
|---|---|---|---|
| United Kingdom | Standard Delivery | 4–7 business days | FREE |
PACKAGE PROTECTION
Every shipment comes with free parcel insurance included. If your tracking hasn't moved for 5–6 days after dispatch, please email us at support@homvelina.com. Our team will start a lost parcel investigation with the courier on your behalf.
TRACKING YOUR ORDER
Once your order has been dispatched, you'll get a confirmation email with your tracking number and a link for checking your shipment. Use it to follow the parcel from dispatch through to delivery.
PROBLEMS WITH YOUR DELIVERY?
Run into a problem — a delay, damaged packaging, or a failed delivery attempt? Please reach out to our customer support team right away. We're committed to sorting out any shipping issue as fast as we can.
CONTACT INFORMATION
For shipping questions or help:
HOMVELINA
Address: 14 High St, Droitwich WR9 8EW, United Kingdom
Phone: +44 7451258367
Email: support@homvelina.com
Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.