Refund policy
Here at Homvelina, we take pride in what we sell, and making sure you're happy with your purchase is a priority for us. If anything goes wrong with your order, we've kept our returns and refunds process straightforward.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Did your item arrive faulty, damaged, or different from what you ordered? Get in touch within 30 days of delivery by emailing support@homvelina.com. Be sure to include your order number and clear photos that show the issue.
When products are damaged in transit or shipped in error, we'll provide a replacement, store credit, or a full refund — whichever we determine is appropriate. No restocking fees apply to any of our returns. The cost of arranging and paying for the return label falls to the customer.
EXCHANGES
Looking to swap for a different size, colour, or a different product entirely? We're glad to set up an exchange for you. Just contact our customer service team and they'll walk you through each step.
STANDARD RETURNS – 30 DAY POLICY
Had a change of heart? Eligible items can be returned within 30 days of delivery, so long as they are:
- Unworn and unused
- Kept in their original condition
- Sent back in the packaging they arrived in
Orders can be cancelled within the first 48 hours after being placed, provided the parcel hasn't already been dispatched. Cancellation is possible when the buyer requests it before the shipping stage and inside the cancellation window listed on our site.
Make sure your order number is written legibly on the outside of the return parcel. Return shipping costs fall to you, and the original delivery charge cannot be refunded on standard returns. Once your item reaches us, refunds are usually issued within 7 days — keep in mind that your bank or card issuer may need extra time before the funds show up.
ITEMS WE CANNOT ACCEPT
Returns cannot be processed for:
Parcels sent back without a valid order reference number
INITIATING A RETURN
Before shipping anything back, please email us at support@homvelina.com to start the process. Doing this lets us issue a return authorisation, share the return address with you, keep tabs on the parcel, and get your refund moving faster.
HOW REFUNDS WORK
Once your return reaches us, we'll check the item over and let you know whether your refund is approved. If it is, the funds go back to your original payment method within 7 days. Depending on your bank or payment provider, it can take a few additional days before the money lands in your account.
NEED HELP?
Any questions about returns or refunds? Our customer support team is ready to help:
REACH OUT TO US
HOMVELINA
Address: 14 High St, Droitwich WR9 8EW, United Kingdom
Phone: +44 7451258367
Email: support@homvelina.com
Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.