Terms of service
Here you go — all three rewritten below. Same info, structure, and legal references preserved; wording changed throughout.
PRIVACY POLICY
Homvelina ("we," "our," or "us") runs this e-commerce site and its related services (together, the "Platform"). We are based in the United Kingdom and act as the data controller in charge of your personal information.
By visiting or using our Platform, you confirm that you understand and accept the practices set out in this Privacy Policy.
1. DATA CONTROLLER DETAILS
HOMVELINA
Address: 14 High St, Droitwich WR9 8EW, United Kingdom
Phone: +44 7451258367
Email: support@homvelina.com
Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.
2. TYPES OF PERSONAL INFORMATION WE COLLECT
What we collect depends on how you engage with our Platform, and may cover:
Identification and Contact Details: Your name, email address, phone number, delivery address, and billing address.
Purchase and Transaction Data: Items you've bought or returned, order totals, payment references, and limited payment data (full card numbers are handled by our payment providers and never stored on our side).
Account Data (for registered users): Sign-in credentials, usernames, and saved preferences.
Support Communications: Any messages, attachments, or exchanges you send to our customer service team.
Technical and Usage Information: IP addresses, device IDs, browser type, operating system, pages you view, click behavior, and cookie identifiers.
3. HOW WE COLLECT YOUR INFORMATION
Directly from you: When placing an order, opening an account, signing up for updates, or contacting support.
Automatically: Through cookies, pixels, and comparable tracking tools while you use the Platform.
From third parties: Through providers who help us with payments, shipping, marketing, and analytics.
4. WHY WE PROCESS YOUR DATA AND OUR LEGAL BASIS (GDPR ARTICLE 6)
We use your personal information for these reasons:
Order Processing and Account Management (completing orders, managing deliveries, handling returns, offering support) — Legal basis: Performance of a contract (Art. 6(1)(b)) and legitimate interests (Art. 6(1)(f)).
Payment Handling and Fraud Prevention — Legal basis: Legitimate interests (Art. 6(1)(f)) plus compliance with legal duties including tax and financial rules (Art. 6(1)(c)).
Platform Improvement and Analytics (studying how users interact, fixing bugs, upgrading features) — Legal basis: Legitimate interests (Art. 6(1)(f)).
Marketing and Promotional Activities (delivering newsletters, tailored offers, and targeted ads) — Legal basis: Consent where the law requires it (Art. 6(1)(a)); otherwise legitimate interests (Art. 6(1)(f)). You can opt out whenever you wish.
Legal and Regulatory Compliance (fulfilling tax duties, financial reporting, replying to lawful requests from authorities) — Legal basis: Legal obligation (Art. 6(1)(c)).
5. COOKIES AND TRACKING TECHNOLOGIES
We rely on cookies and similar technologies to:
Support the core operation of the site (essential cookies),
Save your settings and preferences,
Track site performance and engagement, and
Show relevant marketing content where allowed.
Where the law calls for it, we'll ask for your consent to non-essential cookies the first time you land on our Platform. Cookie preferences can be updated at any point from our cookie panel or your browser settings. Bear in mind that turning off some cookies may reduce Platform functionality.
6. SHARING YOUR INFORMATION
We only share personal data to the extent needed to run the Platform:
E-commerce Platform Provider (Shopify): Hosting, order handling, and security.
Payment Processors: Safe transaction processing and fraud checks.
Logistics and Fulfillment Partners: Shipping and returns handling.
Technology and Analytics Providers: Cloud services, email sending, and performance tracking.
Professional Advisors: Legal, accounting, and compliance help when needed.
Corporate Transactions: In a merger, acquisition, or asset sale, your data may pass to the acquiring party.
Under no circumstances do we sell your personal information to third parties.
7. INTERNATIONAL DATA TRANSFERS
Certain providers we use (including Shopify and its sub-processors) may process data outside the UK or European Economic Area. Whenever this happens, we make sure suitable safeguards apply, including EU Standard Contractual Clauses (SCCs). You can ask us for copies of the relevant transfer paperwork (some information may be redacted for confidentiality).
8. DATA RETENTION
We keep personal data only for as long as it's needed for the reasons described in this Policy and to satisfy legal duties. Our usual retention periods are:
Transaction and Invoice Records: Up to 10 years (as required by tax and accounting law).
Account Information: While your account is active; deleted or anonymized after a prolonged inactivity period and once any legal retention duty has passed.
Customer Service Records: Up to 3 years after the case is closed (longer if needed for legal reasons).
Marketing Preferences: Until you withdraw consent or opt out; after that your details are suppressed from marketing.
9. YOUR RIGHTS UNDER DATA PROTECTION LAW
Under the UK GDPR and EU GDPR, you have the right to:
- See the personal data we hold on you,
- Ask that inaccurate or incomplete data be corrected,
- Request deletion of your data in certain situations,
- Restrict or object to how we process it,
- Get your data in a portable format, and
- Withdraw consent whenever processing is based on it.
To use any of these rights, email us at support@homvelina.com. We may ask you to verify your identity first. We aim to respond within one month (with a possible extension of up to two more months for complex requests, and we'll tell you in advance).
You may also file a complaint with a supervisory authority. In the UK, that's the Information Commissioner's Office (ICO). If you live in the EEA, you can contact your local data protection authority.
10. CHILDREN'S PRIVACY
Our Platform isn't designed for or aimed at anyone under 16. We don't knowingly gather personal data from children. If you suspect a child has shared personal information with us, please let us know right away so we can delete it.
11. AUTOMATED DECISION-MAKING
We do not use automated decision-making or profiling that has legal effects or similarly major impacts on you (in the sense of GDPR Article 22).
12. SHOPIFY PLATFORM
Our store runs on Shopify, which handles hosting, order management, analytics, and security infrastructure. Shopify acts as our data processor and may separately control certain aggregated or platform-level data. See Shopify's Privacy Policy and Privacy Portal for more detail.
13. UPDATES TO THIS POLICY
This Privacy Policy may be revised from time to time. When we update it, we'll post the new version here with a new "Last Modified" date. If the changes are significant, we'll notify you as required by applicable law.
14. CONTACT INFORMATION
For any questions on this Privacy Policy or to exercise your rights, please get in touch:
HOMVELINA
Address: 14 High St, Droitwich WR9 8EW, United Kingdom
Phone: +44 7451258367
Email: support@homvelina.com
Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We try to reply to every message within 24 hours.
TERMS OF SERVICE
WELCOME
Welcome to Homvelina. Every mention of "Homvelina," "we," "us," or "our" in this document refers to our company and its online retail operations. These Terms of Service ("Terms") cover your access to and use of our website, products, features, apps, and any related services (together, the "Platform"). By using our Platform, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you don't fully agree to these Terms, you should stop using the Platform.
1. USER ELIGIBILITY AND ACCOUNT REGISTRATION
You must be of legal age in your country of residence to use our Platform. If you let a minor under your care use our Platform, you take on full responsibility for what they do and for any consequences that follow. Some features may require you to register an account or share personal details such as your name, email, payment info, and shipping address. You confirm that any information you provide is accurate, up-to-date, and complete. Keeping your login credentials safe is your responsibility, along with any activity taking place under your account. Accounts belong to you personally and can't be transferred, sold, or shared with anyone else.
2. GENERAL CONDITIONS OF USE
Homvelina keeps the full right to refuse service to any person, for any reason, at any time. Any content you send through our Platform (with the exception of credit card details) may travel across different networks and be adjusted technically to fit various systems. All card payment data is encrypted while it's being transmitted. Copying, duplicating, reselling, or otherwise commercially exploiting any part of our Platform without explicit written permission is not allowed. Headings within these Terms are included for readability only and carry no legal weight.
3. CONTENT ACCURACY AND RELIABILITY
While we do our best to keep information accurate, Homvelina doesn't guarantee that the content on our Platform is complete, correct, or current. Anything shown is for general reference and shouldn't be the only factor behind a buying decision. We recommend checking additional sources before making final calls. Any use of content from our Platform is done at your own risk. We're not required to update outdated content, and it's up to you to keep track of any changes to the Platform.
4. PRICING AND AVAILABILITY CHANGES
Product prices may change at any time without warning. Homvelina may change, pause, or shut down any part of the Platform whenever it chooses, with no liability attached. We will not be responsible to you or to any third party for price adjustments, changes to the service, interruptions, or cancellations.
5. PRODUCTS AND STOCK LIMITATIONS
Some items may only be sold through our online store. Stock is limited and depends on availability. Returns and exchanges follow the terms set out in our Return Policy. Even though we try to show product colors as accurately as possible, we can't promise your screen will display them exactly as they appear in real life. We keep the right to restrict sales to particular individuals, regions, or quantities. Product descriptions and prices may change at any time without prior notice. Products may be discontinued without warning. All offers are void where the law forbids them.
6. ORDER ACCEPTANCE AND CANCELLATION
Homvelina alone decides whether to accept, reject, or cancel any order. We may set purchase limits per person, household, or order, including where the same account, payment method, or shipping address is used. If we change or cancel your order, we'll do our best to reach you using the details you supplied at checkout. You agree to give accurate and complete purchase and account information for every transaction.
7. THIRD-PARTY TOOLS AND INTEGRATIONS
Our Platform may give you access to tools, applications, or services run by third parties that we don't control. These are offered "as is," without endorsement, warranty, or representation of any kind. Homvelina takes no liability for anything that arises from your use of such outside tools. Any use of third-party tools is entirely at your own risk.
8. EXTERNAL LINKS AND THIRD-PARTY CONTENT
Our Platform may contain links to websites, resources, or content managed by third parties. Homvelina has no control over these outside sites and takes no responsibility for them. We don't endorse or vouch for the accuracy, legality, or suitability of any third-party materials, products, or services.
9. USER-SUBMITTED CONTENT
If you send us comments, suggestions, ideas, proposals, or other materials (whether we asked for them or not), you grant Homvelina an unlimited, royalty-free, perpetual license to use, adapt, publish, and distribute them in any medium. We have no obligation to keep submissions confidential, credit you, or pay you for them.
10. PERSONAL DATA AND PRIVACY
Your personal information is handled in line with our Privacy Policy, which sets out how we collect, use, store, and protect it. By using the Platform you consent to that processing as described there.
11. ERRORS AND CORRECTIONS
Sometimes our Platform may include typos, mistakes, or missing details relating to product descriptions, prices, promotions, availability, or delivery. Homvelina keeps the right to fix any errors and to update or amend any information at any time without warning, including after you have placed an order.
12. PROHIBITED CONDUCT
You agree not to use our Platform: (a) for any unlawful reason; (b) to encourage others to break the law; (c) in violation of any local, national, or international law or rule; (d) to infringe on our intellectual property rights or anyone else's; (e) to harass, abuse, threaten, defame, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses, malware, or other harmful code; (h) to gather other users' personal data without their permission; (i) for spamming or unauthorized data scraping; (j) for any obscene or immoral purpose; or (k) to interfere with or bypass security features.
13. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The Platform and all its content, products, and services come to you on an "as is" and "as available" basis, without warranties of any kind, express or implied. Homvelina makes no promise of uninterrupted, secure, or error-free operation. Using our Platform is done at your own risk. Homvelina, along with its directors, officers, employees, affiliates, agents, contractors, and suppliers, cannot be held liable in any situation for direct, indirect, incidental, special, punitive, or consequential damages that come from your use of, or inability to use, our Platform.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Homvelina and its parent companies, subsidiaries, affiliates, partners, officers, directors, employees, agents, and contractors against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) that arise from your breach of these Terms or your violation of any applicable law.
15. SEVERABILITY
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will still be enforced to the fullest extent the law allows. The unenforceable portion will be treated as separated from the rest of the Terms, and every other provision will stay fully in effect.
16. TERMINATION
These Terms stay in force until either party ends them. Any obligations or liabilities that came into existence before termination will remain in effect after the agreement ends.
17. ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and any other policies referred to here, form the entire agreement between you and Homvelina regarding your use of the Platform, and replace any earlier agreements or understandings.
18. GOVERNING LAW
These Terms are governed by, and interpreted in accordance with, the laws of England and Wales, with no regard to conflict-of-law principles.
19. AMENDMENTS
Homvelina keeps the right to change or update these Terms at any time. The latest version will always be found on this page. By continuing to use our Platform after any changes, you accept the revised Terms.
20. SHIPPING AND DELIVERY
Every order goes out through our chosen logistics partners. Estimated delivery times and costs are shown at checkout and depend on your location. Homvelina is not liable for delays that stem from shipping carriers or customs clearance.
21. RETURNS AND REFUNDS
Eligible items can be returned within 30 days of receipt without needing to give a reason, in line with the consumer protection laws that apply. To start a return, please write to us at support@homvelina.com. Items must be unworn, undamaged, and returned in their original packaging. Return shipping is at the customer's expense, unless the item is faulty or we've made a mistake. Refunds will be issued within 7 days of us receiving your returned item.
22. PRODUCT WARRANTY
Every product is covered by the statutory warranty rules that apply. If you receive a faulty or non-conforming item, please write to us promptly at support@homvelina.com with a description and supporting evidence. We'll organize a repair, replacement, or refund based on the circumstances.
23. CONTACT US
For any questions or concerns about these Terms, our products, or services, please get in touch:
HOMVELINA
Address: 14 High St, Droitwich WR9 8EW, United Kingdom
Phone: +44 7451258367
Email: support@homvelina.com
Customer Service Hours:
Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.